Returns & Refunds

We want you to love your Auras Gems jewelry.

Because each piece is handcrafted, we do not offer returns or exchanges for change of mind.

If your order arrives damaged, incorrect, or you're not satisfied with your purchase, we'd love the opportunity to make it right.

Please contact us using our Contact Us form within 14 days of receiving your order. Include your order number and, if applicable, photos of the item. We'll review your request and work with you to find a fair solution, which may include a replacement, store credit, or refund where appropriate.

Refunds, if approved, will be issued to the original payment method.

This policy does not limit any rights you may have under applicable Canadian consumer protection laws.